HP Smart Issues

[BrinaBree]

Good afternoon,

After chatting with two HP agents who provided not help at all but to transfer me to one to another to a third.  

This is my issue.  Got a new printer.  Went thru the steps to add to Ink plan.  Once it go to the step to add the printer - it's not showing on the app or my HP account but shows on HP smart app on my computer.  I click add supplies as instructed and it states printer already added - it's not.  

How to add this printer to the ink/toner account? 

How to get it to show on app on phone?

How to get it connected with a crazy error messages?

Thanks

[Dragon-Fur]

@BrinaBree 

Welcome to the HP English Community --

OK.

Another try...

Product / Printer Model:  ?

Operating System:  ?

Software / Application:  HP Smart

Connection Type:  ?

Content / File Type:  ?

Job type:  ?

"Got a new printer."

True, some printers are eligible for an Instant Ink Print-by-Page subscription plan.

An Instant Ink subscription is optional.

Said yet another way:

An ink plan is not related to installing HP Smart or adding your printer to the HP Smart application.

HP Smart wants you to sign into your HP Account.

Subscribing to HP Instant Ink requires an Instant Ink account.

=====================================

First in order:

Connect the printer to your network

Install HP Smart on your device(s) - computer(s), tablet, phone

No Operating System / version mentioned - "phone" mentioned in text

Provided below - HP Smart for Mobile

====  ====  ====  ====  ====  ====

Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

====  ====  ====  ====  ====  ====

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

=====================================

Next

What to do?

Read, then contact Instant Ink Support for help or wait here for an agent to find and respond to your post.

Start...

 HP Instant Ink Support - Website

Start here >>>  How Instant Ink works

++++++++++++++++++++++++

Instant Ink Support Website

  HP Instant Ink Support - Website

Change Country / Region as needed

Scroll down to find phone contact information

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities 

 >>> Open and read >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

OR

Direct Link

 Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

Start with

 HP Instant Ink Support - Website

 >>> How Instant Ink works

Next...

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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