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‎10-03-2026 11:57 AM - edited ‎10-03-2026 12:45 PM

HP Recommended
Product: Smart Tank

Just purchased a brand new HP Smart Tank 7605. Started by pulling it out the box, removed tape and cardboard, turned it on following setup instructions on the HP app on my phone, it then lost connection to my phone and the next step was putting in the ink. I went to put the inks in manually following the manual instructions for this after it lost connection to my phone, but black ink then stopped coming out. I then noticed the printer said “The cover or door must be closed to continue. Check that it is completely closed”. I also can’t put any of the printheads in because the thing they go in will not move across into the middle of the printer at all. Whenever I go to open the cover this cover/door message always appears, this is what I’m thinking may be preventing me from filling it up with ink and putting in the printheads. I’ve done a full reset on the printer twice, turned it off and back on again a few times but nothing is changing.

Anyone else experienced this?

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‎10-03-2026 12:51 PM

HP Recommended

PROBLEM SOLVED - Don’t think I pushed hard enough on the black, not sure why it stopped. And hadn’t filled up another colour to install printheads 🤦‍♂️😂

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