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‎08-19-2024 12:41 PM

HP Recommended
Product: HP Photosmart 6520 e-All-in-One Printer

HP Smart app will not connect to HP account server for login.  Attempt to scan, print, etc. and am required to log in.  Get message "Loading HP Account..." and get the whirling circle for HOURS with no connection, no time-out. Why do we have to log in to harness the functions of our devices? This app used to work. Account server name changed?

Category:
2 people had the same question
1 REPLY 1

‎08-21-2024 09:56 AM

HP Recommended

Hi @JerryD8,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with logging into the HP smart app for your Printer.

 

Kindly refer to the steps on this link troubleshoot and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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