HP Subscription Service replacement issues

[MADCAGirl]

I started with the HP subscription service last year.  I've not hit the one year mark yet.  

Last week our paper continued to jam.  I called support and we found our pritner needed to be replaced.  They shipped out another printer.  However FEDEX delivered my printer to the wrong house.  I sent an image of my front door to FEDEX and to HP.  Showing that the receiver's front door does not match my home in the very least.  I have called FEDEX to find out the status and the driver has yet to respond back.

I called HP, only to find out they cancelled the case number because they showed it delivered.  Only to call them back and ask why, when this had not been resolved by HP?  No answer but they reopened another case.  

The issue is I am without a printer.  I pay for a service and am still paying for a service in the absence of my printer. I told HP I have no control over the claim with FEDEX because I am not the shipper.  I am merely the receiver.  HP is in control of this.  I asked for a new printer to be sent so I am not without one.  No one seems to care whether or not I have a resolution or not I asked for a supervisor, it took me several calls and attempts to be put through to one.  I was given different information on all calls.  No one could provide the same details or resolution twice.

So as I continue to pay for the service, I am without a printer, with HP having little or no compassion for my situation.

This is building to not be a solution for a business.  I need a printer to run my business as we have to be able to printout production sheets for our team to produce products and record information on for the FDA, USDA, NOP, and our customers.

Without this our production stops.  Again, I should not have to go out and buy a printer when I am paying for a service.  HP chose FEDEX not me.  Their issue not mine.  So why am I stuck?

[Garp_senchau]

@MADCAGirl, Welcome to HP Support Community,

Kindly share the following details with me via private message so I can assist you more effectively.

First Name: 

Last Name: 

Serial Number: 

Product ID: 

Order number:

Case ID (If any):

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Full Address: 

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Email: 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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