HP all in one 6960 cannot login to Google drive

[Coz_]

Is any official person from HP available around here to help with the login to Google Drive from the HP aio 6960 apps?

[Max3Aj]

@Coz_,  Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
This issue typically happens because of changes in Google's authentication system and how HP apps interact with it — especially if you're using the Scan to Cloud / Google Drive feature directly from the printer’s touchscreen.

Here’s what you can try:

✅ 1. Check Web Services

Make sure Web Services are enabled on your printer:

• On the printer’s control panel, tap HP ePrint or Web Services Setup.
• If it’s off, enable it.
• Make sure the printer is connected to the internet.

✅ 2. Use HP Connected (HP Smart or HP ePrintCenter)

Google Drive login is managed through HP Smart / HP Connected (formerly HP ePrintCenter):

1. Go to HP Smart on your browser.
2. Sign in with the same account you use for the printer.
3. Go to “Print Anywhere” / “Connected Apps” or similar.
4. Try linking Google Drive from there.
5. Once linked, your printer will sync with it.

✅ 3. Firmware Update

Check if your printer is running the latest firmware:

• On the printer screen, go to Setup > Printer Maintenance > Update the Printer.
• If there's an update, install it. This may help restore Google Drive login functionality.

✅ 4. Use HP Smart App (Alternative Scan to Drive)

If login from the printer still fails, try scanning from the HP Smart app:

1. Open the HP Smart app on your computer or phone.
2. Select Scan > Save to > Google Drive.
3. This works seamlessly and doesn’t rely on the printer's touchscreen login.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support