HP all-in-one no longer connects to internet

[blahmcduh]

Have an HP 8620 signed up for Instant Ink.  It's been working fine for years.  Shortly after upgrading from Windows 10 to Windows 11, the printer will no longer connect to the instant ink site to report printer usage and ink levels.  I've tried wireless and direct ethernet connection to router (they are in the same room).  Still won't connect.  Only other variable is I switched to a new ISP yesterday but all other network-connected devices in house (wired and Wi-Fi) are working fine with new ISP.  Did not change routers - still using the same one I've used for two or three years.  And I still have the old cable service (ISP) for a while and can switch patch cables to the router from the new to the old internet service and the HP  8620 will still not connect to the Instant Ink website.   BTW, I can still send documents to the printer on my local network, even from my iPhone and that all still works fine.  Any ideas on what to check or how to fix?

Thanks.  Scott

[Elohi_NR]

Hi @blahmcduh,

Welcome to the HP Support Community. 

I understand that you are facing issues with connectivity. I’d like to help!

Are you connecting the printer to a 2.4 GHz network or 5 GHz network?

What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

How is the printer connected to USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?

Meanwhile, follow the steps from this document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @blahmcduh,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Elohi_NR · Accepted solution]

Hi @blahmcduh

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

[blahmcduh]

Hi Elohi_NR,

I did not recognize your handle (Elohi_NR) as one of the three HP support reps that I spoke with on the phone (Nicholas, Jaylene, and Shamie) who helped resolve my problem with the HP 8620 but the printer is now connected to the Instant Ink service and all is well.  Thank you for the support that you may have provided to this effort.

Have a great day!

[Elohi_NR]

Hi @blahmcduh,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.