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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

is anyone else getting billed monthly for ink and not even getting the cartridge ? we barely use our printer yet i get charged $2-4 a month for the “ ink plan “.  Shouldnt i be able to buy my own ink when needed and be able to use the printer still? Seems like a good racket HP has going , curious if anyone else has this issue 

3 REPLIES 3
HP Recommended

Hi @Miamimatt52,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

When you sign up for an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Ink cartridges are automatically shipped out when the ink cartridges are low on ink. 
There is no charge for ink cartridges. 
The pages which you have not printed will get accumulated as rollover pages. These rollover pages can be used for printing after you finish printing the regular pages allocated for that month.
HP monitors the ink levels only when your printer is connected to the Internet and Web Services are turned on. Hence, you need to keep the printer connected to internet to receive ink regularly before they are empty.
Replacement ink cartridges are automatically shipped when your ink cartridges have enough ink to print twice the number of pages included in your monthly plan. You do not receive replacement ink cartridges every month, but they should arrive before you run out of ink.
You may check the instant ink terms and conditions from the link: https://instantink.hpconnected.com/uk/en/terms 

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

So did u mess with the ink plan?  now my printer won’t print.  Makes no sense 

HP Recommended

Hi @Miamimatt52,

 

You may talk to Instant ink support and they will sort it out.

 

I've sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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