HP ink run out

[ChrisClough40]

My printer has run out of colour ink, won’t print in certain colours.  However, the instant ink claims I don’t need another cartridge. How can get one??

[Nal_NR · Accepted solution]

Hi @ChrisClough40,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I would also need a few details of your instant ink account. 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[ChrisClough40]

Hi, thanks for helping. 

my printer is a HP OfficeJet 3835. 
serial number: 

CN06G8@42S

can you help with some ink being sent? 

thanks

[Nal_NR]

Hi @ChrisClough40,

I would also need a few details of your instant ink account. 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping