HP instant Ink 5 month trail and student discount

[18Alex98]

Hi I have set up my HP Envy 6032 which offers a  5 month Instant Ink Trial but I haven't been given the option to use the offer.

I have installed the  Instant Ink Cartridges that came with the printer. I am currently trying to enrol the printer though I have only begiven a 3 month trial and I would like to know how I get 5 months?  At the checkout I applied a student discount code to get £10 off, Yet I went to pay and then the offer went and used only use £10 voucher instead. 

How do I get the free 5 or 3 monthly trail back?

Thanks

[sandytechy20 · Accepted solution]

@18Alex98

Welcome to the HP support community.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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Cheers.