HP instant Ink Proble

[Rogerliu888]

i have enroll instant ink monthly paid $3.14

my print say : Hp instant ink problem cannot print, visit www.hpinstank.com for information...when i check my account didn't saw any information

[TEJ1602]

@Rogerliu888, Welcome to HP Support Community!

First, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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[Rogerliu888]

i can't update, it won't let me select