HP instant ink payment update still can't use 12 hours later

[jc329]

updated my account my payment information because forgot the update new credit card. still the same problem. its been 12 hours please help I can't print. I am going to cancel it after this time. it sucks i have to wait for so long to use my own printer. 

[Rachel571]

Hi @jc329,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

In the meantime, please try this

Change payment information for Home / Home Office

NOTE:

Each subscribed Home / Home Office printer is billed separately.

Direct Debit can be used in some areas. Your financial institution may require you to re-enter your IBAN number periodically, even if your account has the correct number.

Sign into your Instant Ink account.

Click Account in the left menu, then Billing.

Click Change Payment Method to open the Billing details window.

Select a payment method, and then enter all payment information:

Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.

Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.

PayPal: follow the on-screen instructions to link your PayPal account. Home / Home Office users cannot use PayPal during initial printer setup, but may switch to it later.

Take care and have a great day ahead!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[jc329]

its sent please resolved it asap