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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-24-2022 02:23 AM - last edited on ‎05-24-2022 07:22 AM by

HP Recommended

Hi, my ink was sent to the wrong address and I can't find any way to private message HP or contact an agent. It only says to pay for telephone support. Can you please help me as to how I can send a private message to get this fixed? I'm paying for a service and my printer is without ink because it was sent to the wrong address. Please help!

3 people had the same question
3 REPLIES 3

‎05-25-2022 07:47 AM

HP Recommended

@Ani89, Welcome to the HP Support Community! I’m here to help.

 

I understand that you did not receive replacement ink cartridges from Instant Ink. 

 

Kindly verify the shipping address on the account:

  1. Sign into your HP Instant Ink account.
  2. If HP Smart is listed at the top of the menu, click HP Instant Ink in the left menu, and then click Plan Overview > Change Shipping Information > Edit Shipping Information.
  3. If HP Smart is not listed, click My Account in the left menu, and then click Contact Information > Change Contact Information.
  4. Make any required changes, and then click Save.

NOTE: Your account can only have one shipping address.

 

I am sending you a private message with the information required to assist you further which cannot be shared on a public post due to security reasons.

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎06-20-2022 10:06 AM

HP Recommended

Hello I have the same issue where my ink was sent to the wrong address can i please get help with how to get a. replacement? I already changed the address in my account information

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‎06-20-2022 10:21 AM - edited ‎06-20-2022 10:22 AM

HP Recommended

If the ink is in transit already, they can't help you. In stead, if you're out of ink, you can prompt a send off to your now fixed adress again by telling the virtual agent that you "need ink". If the package is in transit and not delivered yet, it will most likely go to a post office and you'll get a notification to pick it up since your name is not on the adress anymore. 

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