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‎04-08-2020 11:44 AM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

Hello, when configuring the printer to subscribe to instant ink, I am told that it is offline while not !! (blue light on and I can start printing from my computer with wifi) Unable to continue. I have already tried to restart, reset the network settings ..

1 REPLY 1

‎04-10-2020 12:28 PM

HP Recommended

Hi @enguerrand

 

Welcome to the HP Support Community. I'd be happy to help you with the "Printer Offline" issue. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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