HP instant ink

[Loz14]

I received my first replacement colour cartridge as part of my instant ink plan and when I insert it it shows empty and a red flashing light appears . I cannot print, it will even not print the information page and have been through the trouble shooting scenarios.if I re-insert my old cartridge the printer works again any help would be appreciated 

[Jay_G24]

Hi @Loz14,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a cartridge error.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

[Loz14]

Hi thank you for your response, I contacted HP by telephone and my issue is now sorted. 

[Jay_G24 · Accepted solution]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[jiyanavoltan12]

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