HP+ issue

[BC19904]

I was enrolled into HP+ automatically by the app (pop-up forced me to join it) I wasn't able to clear the pop-up and boom I was enrolled. I have been using third party black cartridges as I print a lot of labels and it is cheaper than the original ones. I want to get out of HP+ as after a recent Firmware update 15th January 2026 it has now locked me out and is forcing me  to buy the ink that is double the price I pay normally.

Is there any way to get out of HP+ especially as the app forced me into the enrollment and would be a legal issue in terms of the consumer rights act?

[VikramTheGreat · Accepted solution]

Hi @BC19904,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can feel how overwhelming and frustrating this must be. You simply set up your printer, trusted the on‑screen prompts, and suddenly you found yourself pulled into HP+. And now, after a recent firmware update, your printer feels like it has turned against you, blocking the third‑party cartridges you’ve used for years.

First, why did your printer locked after the firmware update

Your description matches exactly how HP+ behaves once it has been activated:

✔ HP+ requires Original HP ink only for the life of the printer

HP+ printers receive a permanent firmware configuration during activation. This configuration is designed to only authenticate original HP cartridges.
 

✔ Firmware updates continue enforcing that rule

The January 2026 firmware you mentioned likely refreshed or tightened this authentication, which is why third‑party cartridges that used to work suddenly stopped.
 

✔ Enrollment cannot be reversed once HP+ is activated

When HP+ is enabled, the printer’s firmware is permanently updated to operate in “HP+ mode.” There is no supported path to convert it back to a standard printer afterwards.

I know this is difficult to hear, especially when you didn’t intend to enroll. But I want to ensure you understand that you didn’t do anything wrong. The setup screen often feels urgent, and many people tap through it without realizing what is being activated.

What can you actually do now?

Option 1: Continue using the printer with Original HP cartridges

This is the only type of cartridge your HP+ printer will accept moving forward.

This is supported, but I understand this may not be affordable for you, especially if you print many labels daily.

Option 2: Return the printer to the retailer (if recently purchased)

If your purchase is still within the retailer’s return window, explain that:

• HP+ prevents third‑party supplies permanently
• This was not clear during setup
• You rely on non‑HP supplies for essential business use

Most retailers accept returns when restriction changes were not clearly communicated.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat