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‎08-15-2020 05:21 AM

HP Recommended
Product: HP Envy 5020
Operating System: Microsoft Windows 7 (64-bit)

HP not sending ink

I have enrolled for the "Free" trial of Instant Ink.  This is now August and I will start paying in October 2020.  But, the problem is that I print quite a lot - home business and I work full time also which my job includes printing a lot.  

 

They (HP) are not sending me enough ink and my printer is constantly out of ink.   I have actually bought several ink cartridges myself.   I would suspect that when the "Free Trial" is finished, I will no longer be using the service.   

 

Not effective.

1 person had the same question
3 REPLIES 3

‎08-16-2020 07:57 AM

HP Recommended

Hi @Rachelmc555

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎08-17-2020 12:06 PM

HP Recommended

My computer has a reply button but no blue envelope.    

 

I have replied to your message.  

 

Thank you.

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‎08-18-2020 03:35 AM

HP Recommended

I have replied to your private message.

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