HP printer account problem

[Larryweizh]

HP OfficeJet Pro 9015e All-in-One Printer. A message showed that "A problem has occurred with your HP printer and you will be unable to pint until the issue is resolved". What should I take any actions to get this issue resolved? Please help. Thanks!!

[zoey7886]

@Larryweizh, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP OfficeJet Pro 9015e Printer Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you encounter an error message indicating a problem with your HP OfficeJet Pro 9015e All-in-One printer and find it unable to print, follow these steps to troubleshoot and resolve the issue:

Restart Your Printer:

• Turn off the printer using the power button.
• Wait for about 60 seconds before turning it back on.
• Check if the error message persists.

Check Connections:

• Ensure that the power cord is securely connected to both the printer and the power outlet.
• Check if any cables (USB or network) are properly connected.

Check for Any Jams or Obstructions:

• Open the printer and check for any paper jams or obstructions in the paper path.
• Remove any debris that might be obstructing the rollers or paper path.

Update Printer Firmware:

• Visit the HP Support website to check if there are any firmware updates available for your model and install them.

Run a Printer Status Report:

• Go to the printer's control panel, select the Settings icon, and touch Tools.
• Run a Printer Status Report to check for any specific error codes or messages.

Verify Ink Cartridges:

• Ensure that the ink cartridges are installed correctly and have sufficient ink levels.
• Replace any critically low or empty cartridges.

Perform Printhead Cleaning:

• Use the automated tool from the printer’s control panel to clean the printhead several times if needed.
• On the printer's control panel, go to Setup > Tools > Clean Printhead.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,