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‎05-26-2023 05:26 AM - last edited on ‎05-30-2023 11:18 AM by HP Administrator

HP Recommended
Product: HP ENVY 5660 e-All-in-One Printer

My cc reported stolen. Hp ink froze my printer for credit card nonnoayment. Hp ink blocked my printer and now i cant print anything. This should be illegal!!!

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1 REPLY 1

‎05-26-2023 08:30 AM

HP Recommended

You signed up for a service that clearly requires a regular payment.  While really inconvenient, it is not HP's fault the payment failed because you cancelled your credit card. Like a car lease or your internet bill, if you miss a payment then service can be cut off or your car repossessed. Your options are to add a new payment type or purchase retail ink cartridges.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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