HP's 2-step authentification

[IwasScammed]

I was trying to turn on 2-step log -in authentification for "support.hp.com" when it asked me to scan a QR code with my phone to do that. I downloaded "Starnest JSC productivity Authenticator App" from the Play Store and it required me to provide my credit card info while assuring me that I would not be billed for anything. I foolishly did that. When I opened the app, I was LOCKED into a screen that claimed to be a health club. I could neither back out of, or close, that window. So, I closed the whole app and deleted it. The next morning, I checked my credit card and there was a bogus charge for about $35 from an entity "F*ESQN*SHAPMEC FT LAUDERDALE USA" for a membership to a sports and recreation club in Florida. I live in California. This is a scam charge and I am disputing it with my bank. I never could turn on HP's 2-step authentification. I rarely use HP's support, so this whole thing is a huge headache and a waste of time. Beware. 

[Dragon-Fur]

@IwasScammed 

Welcome to the HP Community --

You were indeed scammed though it was not by HP or any actual HP site.

No legitimate company does this -- it's not a thing.

Yes, ask your Bank to remove the charge if they will do so.

What can our HP Community do?

I've forwarded your concerns to our Moderators for review and next actions.

When there is a response, look for a message here before the agent uses other methods to contact you.

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Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

• Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

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Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

• HP Support  HP World-Wide Support
•  Store/HP.com USA HP Sales and Customer Service

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Help with Instant Ink - HP Instant Ink Support - Website 
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

Do not be a victim.

Stay vigilant.

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