HP shutdown my 7955e

[woody601]

I think it is probably easier to get into Fort Knox Gold reserves than getting a PERSON talk to much less get ANY help. HERE ARE MY ISSUES: Went on vacation for 11 days. turned off all my electronics such as computer and printer. On the 12th day read my 135 e mails and tried to print some. Would not print. Came to the HP email which basically told me I violated the agreement to leave my Printer on so they could monitor my Ink usage, etc. I replied to HP support and explained the problem to that point--received no answer. Notification Told me about the sleep mode for the first time. Since I got blank sheets after requesting something to be printed. I changed out the Black cartridge and then of course the two cartridges did not sync. I reinstalled the cartridge and then I was told I had a Paper Jam. I checked all areas that I could get into to see and THERE IS NO PAPER JAM. I am concerned because each time I push OK after checking, the printer activates to verify and it makes terrible noises, the most concerning noises are what sounds like gears grinding--I purchased this Printer less than One year ago and it has been could until HP took total control--not just the normal InstantInk stuff. Does anyone know how to fix the last problem so I can try to print again. Perhaps HP will screw it up some more but I cannot find out until my "Paper jam" is cleared.

Please don't tell me to select some option on my screen---Only the paper jam screen comes up. Thank you for "listening". Woody

[Dragon-Fur]

@woody601 

Welcome to the HP Community Forum.

There might be more than one issue - impossible to know until the cartridge / paper jam is fixed.

So, no I won't tell you to poke this or select more options to clear the jam.

For those reading,

Solutions - presented in the order to be completed and considered.  Includes a Video

'Paper Jam' error

I've sent a request to our moderator team for a Review of your concern and possible escalation.

I cannot comment on the HP+ service group - they are supposed to be responsive when you contact them for help, I think.

What to do?

Perhaps contact HP+ Support again during business days and hours available in your region.

OR

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Waiting is not always faster – our Community is not HP+ Support – Waiting generally works.

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