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‎01-08-2022 05:51 AM - last edited on ‎01-08-2022 06:29 AM by Retired

HP Recommended
Product: HP Tango
Operating System: macOS 10.15 Catalina

I don't know when it happened or how but HP doesn't let me log in to my Instant Ink account (desktop and on my Android mobile app). Every time I try I get an error: "We're sorry, something went wrong. We apologize for the inconvenience! Please exit setup and try again later to resolve this issue. If you continue to have issues setting up, contact HPSupport. (Error Code: UA_400_EB000U0100)".

 

My second issue is that I've been paying for Instant Ink monthly for about two years now and, to be honest, I'm not sure why I'm even paying as it's not like I receive any ink from HP or any other benefits.

 

I've tried speaking to someone but the virtual assistant says that because the warranty ended last year, I can't speak to an actual person. So, HP is taking my money and I can't stop it, I can't access my account (yet I can still print) but I'm not benefiting from the subscription either.

 

Not sure what I can do?

33 people had the same question
4 REPLIES 4

‎01-09-2022 07:06 PM

HP Recommended

Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.  It sounds like you may have been calling HP Support rather than HP Instant Ink Support.  HP Support would be interested in the warranty expiration for your printer, that would not be relevant to the HP Instant Ink Support.

 

Instant Ink Support.png

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
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‎01-09-2022 10:58 PM

HP Recommended

By the way, when your Instant Ink subscription is canceled the Instant Ink cartridges will no longer work.  You will need to return the cartridges to HP and replace them with retail cartridges per the Instant Ink Terms of Service to continue printing.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
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‎01-11-2022 03:56 AM

HP Recommended

Hi Bob, thanks for the help but that didn't work - I settled for calling up HP and actually spoke to a human, which was nice. He said that for some odd reason HP had duplicated my email address and therefore allocated me two accounts but one wasn't complete. He deleted one of them which then unlocked my problem. Although I've now had to reply back to you with a different name as my original post was under the email address which was deleted. All in all, everything's sorted 🙂 thanks!

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‎01-11-2022 09:49 AM

HP Recommended

I am glad you got your issue resolved. 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No
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