HP+

[Mezzo09]

Hello, 

I bought a printer today, and during its setup, the HP smart app asks me if I would like to  to be a HP+ member. I mistakenly clicked advance(but I wasn't worried yet because I initially did not know that I couldn't undo it) and later could not see the option to undo it.

So I then removed the printer from my account and created a new account. Then I tried to print something, and I received an error saying the HP+ printer needs to be set up so I tried and had no success.  I even logged back onto my original account and nothing would work.  So:

1. How do I remove HP+ from my printer 

2. How do I reconnect either account the printer again

Would be grateful for any help

[Dragon-Fur]

@Mezzo09 

Welcome to the HP English Community --

I'm not sure you can "undo" enabling HP+.

One of the changes adds a year of Warranty to the HP+ service contract -- this is not a "switch on -- switch off" type of change.

True - Once enabled, the HP Account you used ties the printer to that HP Account, to the HP+ contract, and the added features and benefits added as part of the expanded service package (Print Anywhere and expanded Scan features).

That said, we do not speak for HP --

Reminder

Instant Ink is OPTIONAL, even within the context of HP+ --

You can have without the other.

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What to do?

Although HP+ is different from Instant Ink,

Scroll down >> Contact Instant Ink Support and ask for help.

Know that Instant Ink Support lives to sign you up for Instant Ink --

Do what you want but know what you do --

Read about the service and your needs BEFORE you leap into a contract or trial.

In other words, you need not sign up to get help.

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NOTE

If you wish to skip the how-to, details, important service contract and cancellation information, scroll down to "Your faster option".

Review

The "free trial" is a set period during which you are not charged the monthly fee for your plan.

True, should you go over your plan page limit, you are charged per set for "X" sets of pages as used.

Ink is included at no extra charge - this is true regardless of the plan you select.

10 pages or 700 pages - Ink is included as part of the plan.

Reminder

HP Instant Ink service is a legal contract --

There are obligations and responsibilities for both HP and you, the customer.

NOTES

If you wish to skip the how-to, details, important service contract and cancellation information, scroll down to "Your faster option".

and / or

If you don't find the help you need in the explanations, documents, or the  HP Instant Ink Support - Website,  scroll down to "Your faster option".

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What is an Instant Ink Promotion / Trial ?

The offer is generally for a one month or longer trial to HP Instant Ink subscription service.

To get the trial, you must sign up, select a plan, and commit to the print-by-page subscription model.

An HP Instant Ink subscription is a contact for service - ink is included in that service.

The trial is a suspension of the monthly plan costs during the trial period.

The printer must be connected to the Internet (Web Services) during the Trial and for the duration of the contract.  Connection is used by service to monitor plan usage status and by the printer to request ink.

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Next...

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What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• Subscription / Instant Ink remains the property of HP and should be returned to HP at close (termination) of the service contract.

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Who Benefits?

Instant Ink is an excellent service for those who print regularly, print high-density documents or artwork, or perhaps print lots of homework.  For example, those who benefit the most include Teachers, musicians, writers who like hard copy, large families, small business offices, community centers, churches, and others who love -- or need -- to print on paper.

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It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

HP Instant Ink Support Website / Documents / Cancel & Contact Information

Review >>>  How Instant Ink works

 -- No Joy? 

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website and / or the Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  -- Click the Flag to change to your region.

Your faster option

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

Set up / enable HP+

HP+ printer setup (HP Smart app)

 Read >>> About HP Smart Advance for HP+ printers

 Read >> FAQ – “Which non-HP+ printers are eligible for HP Smart Advance?”

Excerpted top section

HP Smart Advance enhances the HP Smart experience by including additional features and tools, such as Advanced Scan, Advanced Shortcuts, and Print Anywhere. HP Smart settings and features vary by device, printer model, and country/region.

Note:

To access the HP Smart Advance features, your HP+ or eligible non-HP+ printer must be set up in the HP Smart app with an HP account. For more information, go to HP printer setup (HP Smart app).

HP Smart Advance features

HP Smart Advance includes the following enhanced features and tools:

• Advanced Scan includes automated scan quality features, Advance Presets, and conversion tools to work with text from images. For more information, go to Using advanced scanning features (HP Smart app).
• Advanced Shortcuts includes Save as Text Files and Smart File Name settings. For more information, go to Use HP Smart app Shortcuts.
• Print Anywhere allows you to send a print job to your printer from anywhere. For more information, go to Print Anywhere with the HP Smart App.

 And

 HP printers - Using advanced scanning features (HP Smart app)

 For example,

• HP Smart Advance features include Text Extract, Scribble, Book, Multi-Item, and ID Card.
• Document Sections
  • Save scans as searchable or editable text files
  • Scan pages from a book or magazine
  • Extract and edit text from scans
  • Scan multiple items at once
  • Scan and combine both sides of an ID card
  • Add notes or signatures to scans
  • Use the automated scan quality features

FAQ

• What is the HP Smart App and its requirements?
• What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
• What do I do if the advanced scan features are mission (HP Smart app)?
• Which non-HP+ printers are eligible for HP Smart Advance?

Remote Printing

If not done, follow up by reading the appropriate FAQ section in HP Printers - Print Anywhere with the HP Smart App

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2820e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Mezzo09]

Update: 

Forget my previous issues. Except:

I heard that HP+ means that only that it limits the range of ink cartridges allowed in your printer and that only expensive HP ones are compatible.

I would like to leave HP+, and would be grateful if anybody could tell me how.

[Mezzo09]

Thanks for the reply but I heard that HP+ means that only that it limits the range of ink cartridges allowed in your printer and that only expensive HP ones are compatible. 

[Dragon-Fur]

@Mezzo09 

You are welcome.

"Yeah, but..."

Untrue - HP+ is not just a cartridge blocker -- there are benefits as explained in the HP+ website. 

True - One of the responsibilities of enabling the HP+ contract is that you (contract holder) must use new HP genuine cartridges as opposed to HP chipped / refilled cartridges.

At this writing,

The printer is protected by Dynamic Security.

The printer, even without having enabled the HP+ contract does require HP chipped cartridges - refilled or remanufactured or new.

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Which Ink Can be Used in the Printer?

 HP Ink - Learn About Supplies

Calls / Provides link to:

 HP Printers - Dynamic Security Enabled Printers

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You need an agent to try and extricate you from the HP+ contract -- it is not something we can do "from the outside".

If you do not wish to contact Instant Ink yourself, you can wait for an agent to find and respond here.

Waiting generally works -- it is not faster.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"