HP4512 has ink cartridge problem

[beavs-cabin]

I installed a NEW HP63 cartridge in the printer.  The message is INK CARTRIDGE Problem - Remove and reinstall the indicated ink cartridge, making sure it is correctly installed.  I tried this twice - no joy.  I installed the old 63XL cartridge - recognized no problem.  I then re installed the new 63 cartridge. - same message.  I took the cartridge out and wiped the contacts on the cartridge and the printer and re installed - no joy.   I then removed both cartridges and unplugged the printer for over three minutes and held the power button to ensure no residual charge.  Restarted the printer and then reinstalled both cartridges - same message.

No previous issues - HELP

[TEJ1602]

@beavs-cabin, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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