HP4520 cartridge error message

[pili3]

I received an error message "Instant Ink Cartridge Issue – Action Needed"

I am using the one I received from HP instant ink, not a third party cartridge

It says I should clean up and reinstall, if not, I need to replace it. 

I've tried to follow all the steps suggested in the mail, "change billing info" etc to be able to order a new tri colour cartridge but I could not find it. 

Chatting with the virtual agent does not work either. 

I suspect I must change the cartridge because this tricolour was last changed in October 2021, but where is it in the menu? 

I have tried all the following steps and none of them worked: 

"Log in to your account at hpinstantink.com/signin and verify your shipping address is correct.

Click on Change Billing Information on the right side of the screen (you may need to scroll down).

Tell the Virtual Agent “I need ink.” Follow the prompts and wait for the confirmation that ink will be shipped. If you do not get a confirmation that ink will be sent, call the number below."

[pili3]

Again, I keep receiving emails saying I have cartridge issues. I tried contacting chatting with the virtual agent and all other solutions proposed in the email but it does not work. 

The printer won't even try to print

[sandytechy20 · Accepted solution]

@pili3

Welcome to the HP support community.

I understand that you are getting a cartridge issue, and I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a cartridge issue.

To assist you better, We would need some information related to your Instant Ink Subscription. 

This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.