cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Linthorpe
New member
1 0 0 0
Message 1 of 4
157
Flag Post

Has anybody managed to solve ‘Cartridge Problem’?

HP Recommended
HP Envy 5032
macOS 10.15 Catalina

Hi 

Hoping that someone can help.  We have had the message ‘Cartridge Problem’ for many weeks now.  We have done everything that we can think of ... have removed the offending cartridge, then reinstalled it.  No change.  Then we replaced it with a new one.  Still no joy.

I then saw a suggestion about removing the cable from the back of the printer and pulling the plug out from the wall.  We did this and waited the suggested number of minutes.  Nothing happened.  Message still there.  
Does anyone have any further suggestions?

We would be most grateful.

3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,556
Message 2 of 4
Flag Post
HP Recommended

@Linthorpe, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

 

TEJ1602
I am an HP Employee

0 Kudos
OluMii
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Has anyone resolved ‘Cartridge Problem’ yet?

HP Envy 5032
Windows 10
 

Hi 

 

Hoping that someone can help.  We have had the message ‘Cartridge Problem’ from the first installation of this printer.  We have done everything that we can think of ... have removed the cartridges (black&white & coloured), then reinstalled it.  No joy.  

 

Nothing happened.  Message still there.  


Does anyone have any further suggestions?

We would be most grateful.

0 Kudos
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,556
Message 4 of 4
Flag Post
HP Recommended

@OluMii, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation