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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Luuluu
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Has anyone else been charged for their Instant Ink free trial?

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Deskjet 3831

Has anyone else been charged for their Instant Ink free month trial?? 

I am furious! Complete scam for your money! 

I signed up for a free months trial of instant ink. I've decided in that month it wasn't for me so cancelled before the end of the free trial. 

Next thing I know I've been charged £17.99!

It's not a free trial when I've been charged for it!

I also didn't even use all pages in the plan. And now I can't use the printer because the ink has been blocked after I cancelled the trial. 

So I've paid £17.99 for 700 pages but have only used half and now can't print the rest that I have paid for despite it was supposed to be a free trial!

I'm disgusted! 

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Kumar0307
HP Support Agent
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Hi @Luuluu

Welcome to the HP Support Community. Apologies for the inconvenience. I'd be happy to assist you. We will have to check the account for better assistance.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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