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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 4500 e-All-in-One Printer

Through some error I now have threes spare ba/color sets of instant ink for my 4500 Envy.  If I use up the current one, you are going to ship me two MORE of them.  How can I get the actual SHIPMENT of ink turned off for a while?  I know I can suspend the account, but by my read, I will be charged for every ten pages I print.  If I cancel the account, will the ink carts I have still work?

4 REPLIES 4
HP Recommended

@50sdad 

 

Welcome to the HP Community Forum.

 

Ink is included with your plan subscription.

In this case, too much ink.

The ink does not cost you anything -- it is still not the way the plan should work, of course.

 

Important

If you cancel the contract, you cannot continue to use any Instant Ink cartridges.

All Instant Ink cartridges remain the property of HP.

Instant Ink cartridges will lock after the final billing period is past.

 

 

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / >>>> Contact Information  <<<<

 

What to do?

Tried “everything” in the Instant Ink support site -- No Joy?

Comments, questions, objections, need information you cannot find online?

 

Your faster option:

>>> Contact HP Instant Ink Support during business days and hours available in your region.

 

OR

 

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

 

Contact Information

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

 

OR

 

Contact >> HP Instant Ink Support   

 

Instant Ink - Chat

 

Instant Ink Support Website – Read…

HP Instant Ink - Website > Support, Enroll, FAQ

Not your home site?  Click the Flag to change to your region.

Scroll down – As available in your region, look for contact number on the webpage.

 

NOTE for UK customers: 

Open  HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink

And / Or

HP Instant Ink Website - UK 

 

AND

 

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Additional Support Information – Instant Ink

 

Check through the Website  FAQ

and

  Get HP Instant Ink Support

Scroll down to find phone contact information

Change Country / Region as needed

 

Sections

  • Your ink  - including sections Where is my ink or toner? / Why are my cartridges so big?

 

Additional Information...

 

Read to understand the cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

 

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

 

=====    =====    =====    =====    =====

Something Different

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

 

Scroll to the bottom of the Web Page > Click to "View more"

Read section Warranty and support

In that section, find the contact information to speak with Instant Ink Platinum Support.

 

Additional Information on the Platinum service:

 Scroll to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

 

Instant Ink Platinum - FAQ

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

Your HP Instant Ink service cannot be placed on hold. If you must be away for an extended period of time and do not want to be charged for the HP Instant Ink service during that time, you need to cancel the service and then re-enroll when desired.

HP Recommended

I received six ink cartridges from your company that were sent incorrectly and cannot be used, along with the eight cartridges I pay for monthly. I am disappointed that I cannot use these cartridges without continuing to pay for them each month. I believe it would be fair to receive a refund or replacement for these cartridges, and I hope that you can resolve this issue for me. I have had some frustrations with your customer service, but I understand that mistakes can happen, and I would like to give your company a chance to make things right. If we can find a satisfactory solution, I will be happy to continue using your products in the future. Thank you for your attention to this matter.

HP Recommended

Hi @50sdad,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.