Help! Never got the ‘print freely’ option to start my instant ink trial

[LoppyLug]

I set up my new printer and created a new account via the 123hp.com page. During the set up on that page, I also registered for instant ink. I’ve been searching since and can’t find any reference the the 3 months free trial, which came with my printer. I’ve used the virtual assistant for help, which said I should have chosen ‘print freely’ as my plan, but I don’t recall seeing that option. I also read through all the leaflets and documents prior to signing up, which came in the printer box, and there wasn’t anything to say that’s what I should be using (says just to ‘select your plan’). How do I know if it has worked and if not what can I do? 
Thanks

[Jay_G24 · Accepted solution]

Hi @LoppyLug,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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