Help me please

[Asieh]

Please if anyone is reading this help me i’m freaking out. I think i just got scammed. I called hp support on this number : [edited] the agent told me to download the rescue app and got control to my camera. He was on it for 10 mins and the call got cut off. Is anyone here who had safe contact with this number and app? How can i make sure i talked to hp team? Please help me

[Dragon-Fur]

@Asieh 

Welcome to the HP Community --

I am sorry this happened to you.

HP Support does not free post phone numbers on the Internet.

HP Support -- indeed, any legitimate company -- would not commandeer control of your computer or any part of your computer.

Scammers, on the other hand, will lie, cheat, steal, and do what ever is necessary to convince you to give them your personal information, including your phone, credit card, and other private data. 

If scammers can get control of your device, all the better for them.

What can our HP Community do?

I've forwarded your concerns to our Moderators for review and next actions.

When there is a response, look for a message here before the agent uses other methods to contact you.

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Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

• Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

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Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

• HP Support  HP World-Wide Support
•  Store/HP.com USA HP Sales and Customer Service

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Help with Instant Ink - HP Instant Ink Support - Website 
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

Do not be a victim.

Stay vigilant.

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Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Asieh]

What am i supposed to do now????? 

[Dragon-Fur]

@Asieh 

Were it mine to do --

If you gave away control of your computer, consider whatever is in the computer might be compromised.

• This includes documents, pictures, settings -- Any private information not locked behind encryption might have been copied or viewed.
• Scan your computer with your security software.
• Check for malware or sneaky monitoring software that might have been downloaded into your computer.
• Depending on the circumstances, warn your family about what happened so they won't fall victim.

If you gave out your credit card or related private information - call your bank.

• If you allowed charges on your credit card, ask whether the bank will reverse the charges in spite of you allowing such.
• You might need a new credit card - ask your bank representative.
• Some banks have a special fraud unit that can provide "next steps guidance".

• Report the incident to your local authorities.

• Talk to a friend, colleague, co-worker, or perhaps community clergy to get help, perspective, support, and guidance.

Forgive yourself -- Scammers are professionals.

They are mean and desperate people who prey on the rest of us.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"