Highly Dissatisfied with HP Instant Ink

[cwy2026]

Our office recently purchased the new OfficeJet printer. It quickly got low on black ink within days of purchasing, so we tried the instant ink as advertised right on the printer itself. All of the clear advertising says that you'll receive an ink cartridge the next day when the printer shows that it's low. Well, we officially ran out of ink 2-3 days after signing up, and I check and the ink still has another week to get to us! 

I call an agent, and they say there's absolutely nothing they can do. The STARTER INK takes a week to get there, so what are we supposed to in the meantime with no ink? We're a business! They tell us just to buy a new ink ourselves...We couldn't print our important office documents for TWO DAYS. Totally slowed down the business. 

Then, we get an urgent email saying that we have an original, not an instant ink cartridge in the printer and we need to remove it so the instant ink can detect...really??? That's what the agent told me to do! 

In summary, instant ink is very misleading with its advertising and cost our business. I wish they would be transparent about the first batch taking so long to come in, and I wish HP could have accommodated us  in the meantime, but nope. We were on our own. 

[Pallipurath]

Hi @cwy2026,

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that how important this is for you. I’m sorry to hear that your ink has been depleted. Since this is the first time the service has been registered, the welcome kit will be sent to the customer within one week. 

Once the welcome kit has been delivered, the system will automatically monitor the ink levels and ensure that replacements are delivered promptly whenever the ink runs low. I kindly request that you please allow us a few more days, and the ink will be delivered as soon as possible.

Take care and have an amazing day!

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Regards

Pallipurath.