How can I remove a printer from previous owners instant ink account? HP4155e

[jjjjkjjkmkbkjbk]

Have a printer that was purchased used, but it is linked to the previous owner's Instant Ink account. I would like to add it to my Instant Ink account, but I have received an error stating that it is already registered to another account. Please advise if this is possible. Thank you.

[Alden4]

Hi @jjjjkjjkmkbkjbk,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To remove a printer from the previous owner’s HP Instant Ink account and add it to your own, you’ll need to follow these steps.

Factory Reset the Printer: Sometimes, performing a factory reset on the printer can help in removing previous account associations. To reset your HP DeskJet Plus 4155e:

• Turn on the printer.
• On the control panel, navigate to the Setup menu (usually represented by a wrench icon).
• Go to the Printer Maintenance or Tools section.
• Select "Restore Factory Defaults" or a similar option.
• Follow the on-screen prompts to complete the reset.

Add the Printer to Your Instant Ink Account: Once the printer has been removed from the previous account, you can add it to your own HP Instant Ink account:

• Sign in to your HP Instant Ink account.
• Go to the "Printers" section and select "Add a Printer."
• Follow the prompts to connect your printer to your account.

Re-register Your Printer: If needed, you may need to reinstall the printer's software or reconnect it to your network after the reset.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support 

[jjjjkjjkmkbkjbk]

This printer does not have a touch screen like most current printers, it has a very small LCD status screen and there is no visible way to do what you described in your reply.

[rangerfan1994]

You can use the HP Smart app on your phone or PC to do the above.