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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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My printer was not connected to my home wifi because it is at my workplace, therefore HP Instant Ink didn't send me ink before it ran out. I already used up the last ink cartridge they sent 4 months ago. How can I request ink if I already used the instant ink that was sent to me? The account is telling me I should have the cartridge of ink that they sent 4 months ago.

3 REPLIES 3
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@ECastre 

 

Do you connect it on internet even not at home ?

  • If yes, system will send inks to your registered address when inks ran out.
  • If not, the system won't work. You have to connect your printer to internet, doesn't matter where it is.

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hi @ECastre,

Welcome to the HP support community.

 

I understand that you are looking for ink replacement. I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

 

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @ECastre

 

We did not hear from you. Are you still looking for assistance? Let us know. 

Elohi_NR
I am an HP Employee
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