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08-20-2022 06:48 PM - last edited on 08-21-2022 05:52 AM by Ric_ob
My printer was not connected to my home wifi because it is at my workplace, therefore HP Instant Ink didn't send me ink before it ran out. I already used up the last ink cartridge they sent 4 months ago. How can I request ink if I already used the instant ink that was sent to me? The account is telling me I should have the cartridge of ink that they sent 4 months ago.
08-20-2022 06:59 PM
Do you connect it on internet even not at home ?
- If yes, system will send inks to your registered address when inks ran out.
- If not, the system won't work. You have to connect your printer to internet, doesn't matter where it is.
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09-01-2022 08:39 AM
Welcome to the HP support community.
I understand that you are looking for ink replacement. I'd like to help!
In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
I hope this helps resolve this issue completely,
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