How can I return unused computer paper for a refund that HP keeps sending and charging me for?

[Allison58]

How can I return, and get a refund for, unused boxes of computer paper that HP keeps sending and charging me for?   

[Dragon-Fur]

@Allison58 

Welcome to the HP Community --

I did find that the Add Paper is part of Instant Ink.

There not mention of a refund option.

Does not matter --

You want to talk to Instant Ink Support regarding any and all parts of the service.

Links and information follow...

Get HP Instant Ink Support Website 

Next,

Instant Ink Account Management

Subject:  How are pages counted for Instant Ink?

What about paper?

At this writing, here is what the document section says about the Paper Add-on service

How are sheets counted for the Paper Add-on service?

• Sheets are tracked separately and may be different from the page counts for your ink or toner plan.
• Rollover sheets are tracked separately and may be different from the page counts for your ink or toner plan.
• If you print more than your monthly plan page level and rollover sheets, you are charged for additional sheets. For example, if you are on the 50-page plan, have 10 rollover sheets, and then print between 61 and 70 sheets, you are billed for one additional sheet block.
• Unused sheets from additional blocks roll over so you can use them whenever you need to.
• Sheets used outside of the enrolled printer are not counted. Replenishment shipments may be late when this occurs.
• Double-sided prints count as one sheet. If you print on only one side of a sheet in duplex mode, it also counts as one sheet.
• If you print on specialty paper not provided by the service, such as photo paper, those sheets are not counted. Printing on standard paper not provided by the service is counted, and is replaced with replenishment sheets.
• Sheet count does not start until your Paper Add-on service Welcome Kit arrives and you are fully subscribed to Instant Ink.

What if?

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

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