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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
paulm5545
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How do I change paper thickness settings on printer

HP Recommended
Macbook Pro
macOS 10.13 High Sierra

Using Avery paper #88395 and an Avery template, I attempted to print name tags.  Every single effort resulted in paper jam on my MacBook Pro.  Avery says to contact HP or Mac.  HP only has a solution for changing paper size, but UTL any solution for changing paper thickness settings.  No settings listed when I click "Print" on MacBook Pro.

Anyone?

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TEJ1602
HP Support Agent
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HP Recommended

@paulm5545, Welcome to HP Support Community!

 

I understand you have issues printing on Avery paper, in order to assist you better, may I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted for further assistance

 

TEJ1602
I am an HP Employee

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paulm5545
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I found when I placed an Avery name tag sheet in and closed the printer tray, the HP printer window (on the printer itself) asked if I just put in plain paper and gave me a yes/no option.  When I pressed "No," it gave me choices of what type of paper I installed.  I chose Specialty high gloss paper and everything worked fine.

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TEJ1602
HP Support Agent
HP Support Agent
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@paulm5545

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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