How do I change the country in shipping address for instant ink delivery?

[nicohunsi]

Hello. I am struggling with changing shipping address to get cartridge packs.

I managed to find how to change the shipping address but the country  is fixed to Austria (and I've just moved to France)

I would like to change the country from Austria to France, where i am.

Please help.

[Irfan_06]

Hi @nicohunsi,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with moving your instant ink account to another country.

Instant Ink accounts are linked to the country/region of your HP account.

• To change the country/region for a printer in Instant Ink, add the printer to a different HP account that is in the desired country/region.
• Cancel the original Instant Ink account to prevent continued billing. Enrolling the printer in a new account does not automatically delete the old account.
• HP Instant Ink Platinum: The service is only available within the continental United States. If you move out of the service area, your subscription is cancelled and you may be charged an early cancellation fee.

Refer to this video link to Cancel the Instant ink subscription.

Refer to this link to re-enroll in instant ink for the new country once again using a new email ID.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[nicohunsi]

Hi, when I want to signin for a Instant Ink account in the new country (France) and cancel the original Instant Ink account, I have an error message "HTTP Status 400 – Bad Request": see below. Can you please help me?
Thank you,

HTTP Status 400 – Bad Request

Type Exception Report

Message Request header is too large

Description The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing).

Exception

java.lang.IllegalArgumentException: Request header is too large
	org.apache.coyote.http11.Http11InputBuffer.fill(Http11InputBuffer.java:770)
	org.apache.coyote.http11.Http11InputBuffer.parseHeader(Http11InputBuffer.java:964)
	org.apache.coyote.http11.Http11InputBuffer.parseHeaders(Http11InputBuffer.java:591)
	org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:286)
	org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
	org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:928)
	org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1786)
	org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52)
	org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
	org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
	org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)
	java.base/java.lang.Thread.run(Unknown Source)

Note The full stack trace of the root cause is available in the server logs.

Apache Tomcatrepackage catalina.jar

[Irfan_06]

Hi @nicohunsi,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support