How do I delete a non-functioning printer from my account?

MaggieT2 · ‎05-09-2026

My previous HP printer developed an ink problem after receiving a defective cartridge from Instant Ink. Rather than have to pay for service (the warranty just ran out) I took it to Best Buy for recycling, and purchased another one. How do I remove the old printer from my account? Thank you!

Pallipurath · ‎05-10-2026

Hi @MaggieT2

Welcome to the HP Support Community.

Thank you for posting your query.

It sounds like your old printer was still connected to HP Instant Ink, which would explain why you're still being billed even after replacing it. If that's the case, the Instant Ink subscription tied to the old printer needs to be canceled manually—it doesn’t automatically transfer or stop just because a new printer was set up.

Here’s what you can do:

Log in to your HP Instant Ink account at www.hpinstantink.com.
Go to the "My Account" or "Printers" section.
Look for your old printer in the list.
Select it, and then click "Cancel Subscription" for that printer.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

I'm an HP Employee.

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