How do I downgrade to the free plan?

[A_s_h09]

I have been trying to get in touch with someone for a very long time as I would like to downgrade my plan to the lowest level; 15 pages a month for free.

Is there anyone here that can help me please?

[TEJ1602]

@A_s_h09, Welcome to HP Support Community!
 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_s_h09]

Thank you for your response.

This is the message I get when I try to access the link You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue. 

Is it because I just joined the forum yesterday?

[TEJ1602]

@A_s_h09

It must be enabled now, try checking the private message.

Thanks!

[A_s_h09]

Thank you!

I have messaged back 👍