How do I enroll for Instant Ink when my previous printers owner had already done so?

[TylerMurphy34]

A friend of mine owned this printer, HP Envy 5052, and was enrolled in InstantInk. He recently passed away and left his printer to my brother. Now, we are try to enroll in InstantInk for ourselves, but it won’t let us because it is saying that this printer is already enrolled. I called and addressed this issue with a customer service rep last week and was told that it was taken care of. The previous owner was wiped clean from the account and it no longer showed erolled in instant ink. Now I’m trying to enroll myself, and in true fashion, it’s telling me that it’s still enrolled under the previous owner and I’m just screwed. 

[Rainbow23]

Hi @TylerMurphy34,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

We need some information related to instant ink to address this issue. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

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