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‎12-03-2022 03:12 PM - last edited on ‎12-03-2022 03:17 PM by Moderator

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer

How can I get an Instant Ink Cyan cartridge shipped ASAP??? I am having the well documented "cartridge not communicating" problem with my Instant Ink cartridge. (Why am I unable to select the Label "Can't Print" or "Cartridge" on this posting. This is really poorly configured.)

3 REPLIES 3

‎12-07-2022 06:49 AM

HP Recommended

Hi @MerrileeE,

 

Welcome to the HP Support Community. I'd be happy to assist you.

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Also, perform step 3 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎12-09-2022 06:55 AM

HP Recommended

Hi @MerrileeE,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎12-13-2022 06:58 AM

HP Recommended

Hi @MerrileeE

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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