How do I increase ink delivery frequency?

[Trtlman]

How do I get ink sent before I run out? With how often I get sent out ink I only get one replacement per month. I'd never be able to print out more than 600 pages per month. So if I were to want to print extra pages or even change my plan to a larger plan how do I increase my ink delivery frequency?

[Hawks_Eye]

Hi @Trtlman 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

When you enroll in HP Instant Ink, you pay a monthly fee to print a defined number of pages per month and not on how many ink cartridges you used.

HP Instant Ink is a subscription service that sends ink before you need it based on your printing volume and ink levels. 

You might not receive ink cartridges every month. If you print many pages, you might receive multiple ink cartridges in a month.

After your first shipment, Instant Ink cartridges are sent as needed (not monthly) based on your ink or toner usage. Keep your printer connected to Wi-Fi, so your printer can tell us to send replacement cartridges before you need them.

Instant Ink cartridges have extra ink or toner, so they last longer, and shipments may not be frequent. Check ink or toner levels on your printer screen or with the HP Smart app.

To update your plan,

1. Sign into your HP Instant Ink account: https://instantink.hpconnected.com/subscriptions

2. Click HP Instant Ink > Update Plan. 

Select the plan that best suits you and confirm the same.

If you are upgrading your plan, select when you want the upgrade to take effect. Plan upgrades take effect immediately or at the start of the next billing cycle, depending on your selection. When you upgrade your account, your monthly rollover maximum also increases.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Trtlman]

That just increases how many pages I can print, according to the terms I only get new ink shipped when I run dry. How can I get the ink shipped sooner so I'm not waiting for ink to be able to print again?

[Hawks_Eye]

Hi @Trtlman 

Thanks for replying. I'd like to help you with your Instant Ink issue. 

Not to worry I'll do everything I can to help get this sorted for you 😊

Note: Do not share any of your personal information, such as serial number, phone number, email ID, etc in public message

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number and I'll look into this. 

Let me know.

Thanks!

Hawks_Eye