How do I remove a printer from my HP account after its been taken offline?

[tracys8800]

I recently replaced my old printer on my account with a new one.  However, the old printer is still showing on the account as disconnected.  How do I completely remove it from my HP account so somebody else can't reconnect it under my account?

[Dragon-Fur · Accepted solution]

@tracys8800 

Welcome to the HP Community -- a Peer-to-Peer Forum for people who use HP Technology

Basics here:

Prepare an HP printer for recycling or disposal

and

Go here:

HP Account - Login / Dashboard

HP Device list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

and possibly here:

HP Support Assistant

Notes: 

• Printers that are / were subscribed to Instant Ink might resist being removed and will remain in the list.
• Open and Read >>>   HP Support Personal Dashboard Resource Guide 
• Device renaming in the Dashboard does not rename the printer in Devices and Printers (Windows)

If you do manage to find the unwanted device in the HPSA application and remove it,

If, after the unwanted device is "gone",

If HPSA won't let go of the device,

• Uninstall the HPSA application
• Restart the computer and log in
• "Get" and install a new copy of the app from the Microsoft Store

HP Support Assistant Application, when installed from the Microsoft Store, is found in Settings

Windows 10 > Settings > Apps > Apps and Features

Windows 11 > Settings > Apps > Installed Apps

Examples -

HP Account - Dashboard  4/23

HP_Account_Dashboard_6

HPSA - Windows - App - Remove Device   10/22

HPSA_Profile_Remove_Device_2

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

Printer Product Home

Enter the device type and model name of your HP device

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[tracys8800]

Hello, thank you for your response!  I was able to remove the printer thanks to your help.

[Dragon-Fur]

@tracys8800 

Excellent!

You are welcome.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"