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HP OfficeJet Pro 6978 All-in-One Printer

I recently replaced my old printer on my account with a new one.  However, the old printer is still showing on the account as disconnected.  How do I completely remove it from my HP account so somebody else can't reconnect it under my account?

1 ACCEPTED SOLUTION

Accepted Solutions
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@tracys8800 

 

Welcome to the HP Community -- a Peer-to-Peer Forum for people who use HP Technology

 

Basics here:

Prepare an HP printer for recycling or disposal

 

and

Go here:

 

HP Account - Login / Dashboard

HP Device list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

 

and possibly here:

 

HP Support Assistant

Notes: 

  • Printers that are / were subscribed to Instant Ink might resist being removed and will remain in the list.
  • Open and Read >>>   HP Support Personal Dashboard Resource Guide 
  • Device renaming in the Dashboard does not rename the printer in Devices and Printers (Windows)

 

If you do manage to find the unwanted device in the HPSA application and remove it,

If, after the unwanted device is "gone",

If HPSA won't let go of the device,

  • Uninstall the HPSA application
  • Restart the computer and log in
  • "Get" and install a new copy of the app from the Microsoft Store

 

HP Support Assistant Application, when installed from the Microsoft Store, is found in Settings

Windows 10 > Settings > Apps > Apps and Features

Windows 11 > Settings > Apps > Installed Apps

 

Examples -

HP Account - Dashboard  4/23

HP_Account_Dashboard_6HP_Account_Dashboard_6

 

HPSA - Windows - App - Remove Device   10/22

HPSA_Profile_Remove_Device_2HPSA_Profile_Remove_Device_2

 

 

========================

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

Printer Product Home

Enter the device type and model name of your HP device

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@tracys8800 

 

Welcome to the HP Community -- a Peer-to-Peer Forum for people who use HP Technology

 

Basics here:

Prepare an HP printer for recycling or disposal

 

and

Go here:

 

HP Account - Login / Dashboard

HP Device list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

 

and possibly here:

 

HP Support Assistant

Notes: 

  • Printers that are / were subscribed to Instant Ink might resist being removed and will remain in the list.
  • Open and Read >>>   HP Support Personal Dashboard Resource Guide 
  • Device renaming in the Dashboard does not rename the printer in Devices and Printers (Windows)

 

If you do manage to find the unwanted device in the HPSA application and remove it,

If, after the unwanted device is "gone",

If HPSA won't let go of the device,

  • Uninstall the HPSA application
  • Restart the computer and log in
  • "Get" and install a new copy of the app from the Microsoft Store

 

HP Support Assistant Application, when installed from the Microsoft Store, is found in Settings

Windows 10 > Settings > Apps > Apps and Features

Windows 11 > Settings > Apps > Installed Apps

 

Examples -

HP Account - Dashboard  4/23

HP_Account_Dashboard_6HP_Account_Dashboard_6

 

HPSA - Windows - App - Remove Device   10/22

HPSA_Profile_Remove_Device_2HPSA_Profile_Remove_Device_2

 

 

========================

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

Printer Product Home

Enter the device type and model name of your HP device

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

Dragon-Fur

HP Recommended

Hello, thank you for your response!  I was able to remove the printer thanks to your help.

HP Recommended

@tracys8800 

 

Excellent!

You are welcome.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.