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07-26-2022 02:30 PM
I have two HP Officejet 3830 printers and have subscribed to instant ink on a single account. I am retiring one of the printers and want to remove it from instant ink.
Another post said to go to the my printer page for the printer and click Remove Printer. Doing this gave a you-must-cancel-subscription dialog. How do I do this at all?
And how do I do it without getting rid of the printer I want to keep as well?
07-26-2022 03:07 PM
Welcome to the HP User Community.
If only it were that simple...
Removing the printer from the computer's Devices and Printers does nothing to cancel the contract.
Assuming the contract has differentiated the two "same model" printers, the "how-to" instructions might be adequate.
That said, if there are any questions -- were it mine to do, I'd contact Instant Ink Support to get some advice.
You can also try waiting here in the Community for an agent to find and respond.
Waiting is not faster - we are not Instant Ink Support - waiting generally works.
Regardless, it can be sorted - just get all the information before you discard the printer.
Details - Contact Information ...
Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / Contact Information
Contact Instant Ink Support from within your Instant Ink Account
Instant Ink Support >> HP Instant Ink Support
Instant Ink Support Website – Read…
Not your home site? Click the Flag to change to your region.
Scroll down – look for contact number on the webpage.
Examples of the Terms of Service Contract for various regions
NOTE: Document includes phone contact information
Lots of information – Instant Ink
Start here: Get HP Instant Ink Support
- Your ink
- Your HP Instant Ink account
- Your printer connections
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Change your payment information
Change to PayPal
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Sign into your account
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Change or verify your shipping address
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About rollover pages
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About additional pages
Move your service to another country/region
Cancel your account
Recycle your cartridges
How does it work? Details / Plans / Cancel Information
Check through the Website FAQ
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