How do I remove a printer that's subscribed to instant ink?

[cjans99]

I have two HP Officejet 3830 printers and have subscribed to instant ink on a single account. I am retiring one of the printers and want to remove it from instant ink.

Another post said to go to the my printer page for the printer and click Remove Printer. Doing this gave a you-must-cancel-subscription dialog. How do I do this at all?

And how do I do it without getting rid of the printer I want to keep as well?

Thanks,

Chris

[Dragon-Fur]

@cjans99 

Welcome to the HP User Community.

If only it were that simple...

Removing the printer from the computer's Devices and Printers does nothing to cancel the contract.

Start here

 HP Instant Ink - Cancel Your HP Instant Ink Service

Assuming the contract has differentiated the two "same model" printers, the "how-to" instructions might be adequate.

That said, if there are any questions -- were it mine to do, I'd contact Instant Ink Support to get some advice.

You can also try waiting here in the Community for an agent to find and respond.

Waiting is not faster - we are not Instant Ink Support - waiting generally works.

Regardless, it can be sorted - just get all the information before you discard the printer.

Details - Contact Information ...

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Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

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Examples of the Terms of Service Contract for various regions

NOTE:  Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

HP Instant Ink - Manage your account

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

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How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

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