How do I renew my prescription on an existing owned printer?

[Tildee]

I have an 8620 printer that I’ve had for about three years and would like to either buy new cartridges or enroll in instant ink. I used to be enrolled, but it doesn’t show on my account

[Meghana_10]

@Tildee, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP OfficeJet Pro 8620 printer.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If you're looking to either purchase new cartridges for your HP OfficeJet Pro 8620 printer or re-enroll in the HP Instant Ink program, here’s how you can proceed:

Purchasing New Cartridges:

• Identify the Right Cartridges: Your HP OfficeJet Pro 8620 printer uses HP 950 and 951 series ink cartridges. Ensure you purchase the correct type for your printer.
• Purchase Options: You can buy these cartridges from the HP Store or other authorized retailers, both online and in physical stores.

Re-enrolling in HP Instant Ink:

If you previously had an Instant Ink subscription and want to re-enroll, follow these steps:

1. Sign In or Create HP Account:

   • Go to the Instant Ink website and sign in to your account. If you don’t have an account anymore, try creating a new one using the same email address you used before.

2. Enroll Your Printer:

   • If your printer isn't listed, you may need to add it again. Make sure the printer is connected to the internet and follows the on-screen prompts to set it up.
   • Start the enrollment process and select a plan that suits your printing needs.

3. Contact Support for Assistance:

   • If you encounter any issues, like the account not showing your previous subscription, it's best to contact HP Instant Ink support for assistance. They can help resolve account-related queries and assist in re-enrollment.

4. Install HP Smart App:

   • Install the HP Smart app on your mobile device or computer to manage your subscription and track ink usage.

Remember, enrolling in HP Instant Ink will ensure that you automatically receive ink when your printer is low, based on the plan you choose. It can be a convenient and cost-effective option if you print regularly.

I hope this helps!

Take care and have an amazing day! 

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Regards,

Meghana