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‎04-14-2020 02:34 PM

HP Recommended
Product: Deskjet 3515
Operating System: Microsoft Windows 10 (64-bit)

Hi, I was getting error of 'black cartridge problem'. I got it refilled recently with a black ink since then i am getting the attached error of 'black cartridges problem' Also, the INK estimate level is not getting refreshed Please advise.

3 REPLIES 3

‎04-14-2020 02:42 PM

HP Recommended

Hi,

A cartridge problem indicates a failure of the ink cartridge, it has nothing much to do with the ink level.

 

You would need to replace the ink cartridge, filling ink won't solve any electrical failure of the cartridge.

 

Shlomi



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‎04-14-2020 02:44 PM

HP Recommended

But it was written "there is no any ink", but i refill. Machine can not recognize it is full

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‎04-14-2020 03:05 PM

HP Recommended

Where did you see the ink level empty? on the printer or on the computer?

 

If you see a Cartridge Problem error on the printer, that means the cartridge has a fault and have nothing to do with the ink level as indicated in below support document:

https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3510-e-all-in-one-printer-series/51654...

 

Regardless of what was written before, you now describe a different behavior, if this been caused due to the refill process or from any other cause, that we cannot know for sure.

 

Shlomi



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