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‎03-01-2025 02:08 PM

HP Recommended

How do I type a "dash" on my screen when setting up a password?

1 REPLY 1

‎03-06-2025 06:23 AM

HP Recommended

Hi @Bluekaiser 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Please share your printer model or product number for further assistance.

May I know if you are using the printer with a computer or a phone?

If using a computer, which operating system is installed on your computer? If using a phone, is it an iPhone or Android?

 

Was there any change in your wireless router or service provider?

What is the status of your printer's wireless light—is it blinking or steady?

 

Do let me know the requested information so that I can assist you further.

 

Awaiting your response,

 

In the mean time, you may try the below suggestions:

 

Let us try to restore the printer to the default network settings, and then use the HP Smart App from your mobile device to connect the printer to your Wi-Fi network.

 

Step 1:

Restore network default settings on the printer; to do that, from the Wireless Wireless  or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

 

Step 2:

Uninstall and re-install the HP Smart app on your mobile device.

 

Place the printer and the mobile device near the Wi-Fi router.

 

Turn on Wi-Fi on your mobile device and connect to your network. 

Enable Bluetooth on the mobile device so that HP Smart can detect the printer during the setup.

 

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

 

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

 

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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