How do we stop Instant Ink spam? I assume HP is compliant with anti-spam laws, but how?

[ColinPostsHere]

I am not and have never been an Instant Ink customer, but I have purchased PC's directly from HP. This means that HP does have a business relationship with me, which may be their excuse for continuing to send me Instant Ink messages. 

However, even in cases where there is an existing business relationship, companies still can't continually send purely marketing messages without an opt-out option. I don't see anything like that in the Instant Ink messages. Is HP breaking the law and subject to huge fines, or am I just missing it? How do I opt out of this spam?

[A_Gayathri]

Hi @ColinPostsHere,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink spam. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[ColinPostsHere]

The "private message" just told me to post a question. Worse, it told me to provide my HP product number when I did that, which already has nothing to do with my question: how do I stop the HP spam?

(i don't have an applicable HP product, so I can't provide a product number, can!?)

That response was not helpful and has just made me annoyed with HP for wasting my time with something is A) not actionable and B) off-topic and unrelated to my question.

[A_Gayathri]

Hi @ColinPostsHere,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink spam. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 you can find the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!