12-05-2019 01:04 PM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
- What is the exact model of the HP product you are using?
- What is the operating system you are using?
- What is the exact issue you are facing?
Look forward to hearing from you and you have a great day!
I am an HP Employee