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AVTAR9
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How to activate 12 month free trial of HP Instant Ink

HP Envy 5010
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I purchased a HP Envy 5010 series printer on Tuesday 30th April 2019 with a 12 month free instant ink trial.  However after going through the steps on 123.hp.com to set up the printer I could not find an option to activate 12 month trial.  I then tried on instantink.hpconnected.com but again no luck.

 

How do I activate my free 12 month trial and how many pages will I get with it.  Thanks

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Level 7 silvyg
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How to activate 12 month free trial of HP Instant Ink

Hi, Please refer to this link to get information on the free trial of Instant ink. https://h30434.www3.hp.com/t5/Inkjet-Printing/Instant-Ink-12-month-free-trial/td-p/7076691 Hope this helps.
Although I am an HP employee, I am speaking for myself and not for HP.

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AVTAR9
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How to activate 12 month free trial of HP Instant Ink

Silvyg I have read through the link you sent me but I registered through Instantink.com and there is no option to start the 12 month free trial.  I signed up to the 300 pages plan to make sure I registered within 7 days but this didn't activate the free trial.  

 

What should I do now because I purchased this printer as it had a free trial of ink?

 

Thanks

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Level 7 silvyg
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How to activate 12 month free trial of HP Instant Ink

Hi, Please contact HP support for further assistance, they will be able to help you further.
Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
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How to activate 12 month free trial of HP Instant Ink

Hey there! @AVTAR9,

 

Please share a picture of the 12-month free trial. So we can credit you the remaining free month to your account.

 

When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app, you are offered a free trial of Instant Ink. 
The number of free months depends on the offer at the time and the country of enrollment. 
You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires. 

 

To confirm that you received your free months:
Check the message on the Confirmation page just before you enroll, or sign into your account page at Instantink.com and find the free months under My Account > My Plan. 
Free trial months are not offered when you sign up at Instantink.com – only at 123.hp.com and the HP Smart app. 

Remember to take advantage of the free trial offer while you are setting up your printer!
 

Also, share us few details through a private message. So I can check the account details and help you with the issue.

 

Instant ink account number-

Instant ink email address-

 

Refer this article to know more information about enrolling in instant ink services. Click Here

 

Hope this answers your query!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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A4Apollo
I am an HP Employee

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AVTAR9
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How to activate 12 month free trial of HP Instant Ink

I sent my email address, account number and proof of the free 12 month ink offer but haven't heard anything back yet. 

have u recieved my private message?

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