How to activate 12 month free trial of HP Instant Ink

[AVTAR9]

I purchased a HP Envy 5010 series printer on Tuesday 30th April 2019 with a 12 month free instant ink trial.  However after going through the steps on 123.hp.com to set up the printer I could not find an option to activate 12 month trial.  I then tried on instantink.hpconnected.com but again no luck.

How do I activate my free 12 month trial and how many pages will I get with it.  Thanks

[silvyg]

Hi, Please refer to this link to get information on the free trial of Instant ink. https://h30434.www3.hp.com/t5/Inkjet-Printing/Instant-Ink-12-month-free-trial/td-p/7076691 Hope this helps.

[AVTAR9]

Silvyg I have read through the link you sent me but I registered through Instantink.com and there is no option to start the 12 month free trial.  I signed up to the 300 pages plan to make sure I registered within 7 days but this didn't activate the free trial.  

What should I do now because I purchased this printer as it had a free trial of ink?

Thanks

[silvyg]

Hi, Please contact HP support for further assistance, they will be able to help you further.

[A4Apollo · Accepted solution]

Hey there! @AVTAR9,

Please share a picture of the 12-month free trial. So we can credit you the remaining free month to your account.

When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app, you are offered a free trial of Instant Ink. 
The number of free months depends on the offer at the time and the country of enrollment. 
You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires. 

To confirm that you received your free months:
Check the message on the Confirmation page just before you enroll, or sign into your account page at Instantink.com and find the free months under My Account > My Plan. 
Free trial months are not offered when you sign up at Instantink.com – only at 123.hp.com and the HP Smart app. 

Remember to take advantage of the free trial offer while you are setting up your printer!
 

Also, share us few details through a private message. So I can check the account details and help you with the issue.

Instant ink account number-

Instant ink email address-

Refer this article to know more information about enrolling in instant ink services. Click Here

Hope this answers your query!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AVTAR9]

I sent my email address, account number and proof of the free 12 month ink offer but haven't heard anything back yet. 

have u recieved my private message?