How to cancel HP Instant ink for deceased father

[terrimercer]

Have been on phone for an hour trying to cancel deceased father's Instant Ink account.  All the other cancellations have been easy - as there is a procedure specific to executors.  Dealing with HP has been a nightmare as they are requiring credit card numbers, copier model number etc. and I don't have any of that.  He had everything set up on autopay.  Does HP have a special number I can call for deceased customers?

[Dragon-Fur]

@terrimercer 

Welcome to the HP User Community.

I've been in this type of situation - I am sorry for your loss.

I send encouragement your way - being the executor can be a monster task.

I am not aware of a special number for this type of cancellation request.

That said,  it can be handled.

I've sent your concern to the moderator team for Review.

Hang in there.

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[Betty0610]

@terrimercer

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!