How to contact HP support.. real person

[Di-Doyle67]

 Hello, l have been sent the wrong cartridges from instant ink for my printer. How do l contact them to get this rectified please. Virtual agent is useless. It says WhatsApp  but l don’t know how to add a new contact to send a message

thanks in advance

Di

[Dragon-Fur · Accepted solution]

@Di-Doyle67 

Welcome to the HP Community.

Faulty / Wrong cartridge - Your Options

Contact Instant Ink Support  (Scroll down to Contact Support - Options)

OR

Wait here for an agent to find and respond to your request (not always fast, usually works)

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Things that are Instant Ink

Start here:

HP Instant Ink - Enrolling in HP Instant Ink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Watch the video posted on the Website

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

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Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Scroll down on the Website to Need some expert advice?
3. Instant Ink Support >> HP Instant Ink Support   NOTES:  Select Your Region // Hours as listed at the site.
4. The Terms of Service contract provides contact information, usually in the very first section.

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How does it work?   Contact Options?   Details / Plans / Cancel Information

Want to Cancel your Subscription?  READ HP Instant Ink - Cancel Your HP Instant Ink Service

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

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Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 4527 All-in-One Printer 

OR

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Di-Doyle67]

THANKS TO EVERYONE THAT REPLIED….l got to speak to a real person and problem now sorted X